Refund policy

Refund Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in good condition, unused, undamaged, and in its original packaging. Proof of purchase is required.

Before returning any item, customers must contact us first at zentiv0store04@gmail.com to request return approval and instructions. Returns sent without prior authorization will not be accepted.

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If your item arrives damaged, defective, or incorrect, contact us immediately at zentiv0store04@gmail.com with clear photos of the issue so we can evaluate and resolve it quickly.

If approved, we may offer a replacement item at no additional cost.

Non-Returnable Items

We do not accept returns for:

• Used items

• Damaged items caused by misuse

• Sale items

• Gift cards

• Personal care products

Exchanges

We do not offer exchanges. Replacements are only available for items that arrive damaged, defective, or incorrect.

Refunds

Once your return is received and inspected, we will notify you regarding approval of your refund. If approved, refunds will be processed to the original payment method within 7–10 business days.

If you have any questions, please contact us at zentiv0store04@gmail.com.